Case Study: Finning CAT
Use Case:
Implementation of ERP Solution for Scaling of Global Operations and Utilization Planning
Company Synopsis:
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Industry: Equipment Rental
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World’s largest Caterpillar dealer in selling, renting and servicing equipment across industries such as mining, construction, petroleum etc.
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13,000+ employees, operating in North & South America and Europe.
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Project: Integration of M3 collaborator, system integration with 3rd party software and upgrading existing ERP to latest version of Infor M3.
Key challenges
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Lot of dissimilar systems that need to be integrated.
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Need to utilize data on maintenance and scheduling of equipment.
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Linking frontend e-commerce store to backend inventory through custom order management.
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Need for Customer Lifecycle Management & Business Intelligence for data-driven decision making
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Managing real-time demand and product stock in warehouse.
Solution
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End-to-End implementation of customized M3 collaborator & upgrading to new Infor M3 ERP
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Data integration of all CAT dealership interfaces and integration of 3rd party software VisionLink to manage maintenance and scheduling of equipment.
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Customized backend workflow to collect order data from storefront and process it to relevant dealership for efficient inventory management.
Result
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Data integrations provided real-time reduced improved performance, reduced cost and increased revenue.
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Improved management of equipment breakdowns and swap outs.
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Improved inventory management for customer requirements.