Case Study: The Diplomat Group
Use Case:
Implementation of ERP Solution for Scaling of Global Operations and Real-Time Data Visibility.
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Company Synopsis:
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Industry: Logistics & Distribution
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Global leader in point-to-point logistics and transportation solutions provider with operations in 7 continents.
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Project: Technology evaluation, transformation strategy and implementation to seamlessly integrate business functions such as sales, operations, inventory, omnichannel engagement and finances to achieve operational scalability.​
Key challenges
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Transforming current infrastructure that is tightly coupled with point-to-point systems.
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Under utilized data causing operational inefficiencies.
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Limited visibility of data across functions such as inventory, sales & finance causing excessive rebates and charge-backs.
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Lack of control & security over 3rd party applications.
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Need for technology infrastructure in new office location & future markets.
Solution
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End-to-End implementation of customized Infor M3 ERP.
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Data integration using API led connectivity providing real-time data updates.
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Data flow & control over all departments and global locations providing inventory reports, customer demand forecasts and billing information.
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Open ended implementation allowing for future innovation.
Result
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Data integrations provided real-time reduced charge-backs by 30%.
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Ability to forecast demand in real-time, leading to 25% gain in operational productivity.
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Synchronization of systems and data across 31 locations leading to over $1 million in savings.