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How DevOps is Revolutionizing Incident Management

The cost of outages and unplanned incidents is huge on businesses. If you’re a big name like Facebook, an outage of 12 – 14-hours can make you lose $90 million.


You don’t have to be a big business to be affected by incidents. Even small businesses can lose $137 to $427 every minute if they face unplanned disruptions.


Incident management comes into play when an organization goes down. Experts follow set standards and steps to deal with incidents and get back your business online.


However, a typical incident runs up to many minutes or even hours. Incident management might take a painstakingly long time to make you get back to your feet.


As a result, new means of incident management are in demand.





In this respect, DevOps is playing a big part in helping businesses become resilient. Let’s explore how!


A Change in Approach

Incident management has been a largely reactive process in the past. When something happens, you follow a set process to overcome the incident. For example, you would release patches to deal with security vulnerabilities every time they occurred.

However, providing protection for your software or product after the disaster doesn’t prevent incidents. You let vulnerabilities or attacks compromise your systems without becoming resilient.


DevOps turns your incident management into a proactive process. You don’t maintain unrealistic expectations of releasing path for every issue. Rather, you develop a product that is designed to withstand such disruptions.


Under DevOps, the dev and ops team assume all vulnerabilities applicable to a product. Then, they build the product to stand strong when such threats strike in the future. Additionally, the whole team takes responsibility for keeping your services running.


As a result, DevOps lets you develop resilience to withstand incidents.


Quick Resolution of Incidents

DevOps follows agile development methodologies. You divide your work and deploy in sprints or small chunks. Technologies like microservices and containerization also help achieve agile development goals.


The benefit of technologies like containerization is they help you continue your operations even in the face of disruptions. Your product is built on a modular approach, just like you develop apps using a component-based architecture.


As a result, any incident or attack has fewer chances of taking down your whole app. Incidents will affect only portions or specific services while your other features keep on working.


Additionally, it is much quicker and simpler to restore your affected services or features. You don’t have to fix your whole app, but only parts that are affected.


Improved Collaboration

DevOps requires the developers and operations staff to work together. They collaborate to develop products that are more reliable and perform better. The same principles of collaboration can come in handy to fight incidents.


You can work with security experts right from the beginning to create resilient products. By accounting for vulnerabilities earlier, you can build your product to stay unaffected.


Final Thoughts

DevOps can help you lower and combat incidents without breaking a sweat. The first step in the process is to go agile and adopt DevOps methodologies. Let Neuswyft be your partner in success and provide top expertise, guidance, and resources. Contact us today to know more.



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