Resolution time is a popular performance metric directly related to your uptime. The lesser your resolution time, the higher the productivity and efficiency you can achieve. Along with that, you can provide an excellent customer experience by eliminating interruptions in services and downtime.
Most businesses generally have a failure management process to maintain optimum resolution time. In this regard, DevOps is emerging as a potential practice to reduce resolution time and even reduce the rate and number of failures.
How does DevOps cut down resolution time?
Easy Identification of Issues
Businesses use monitoring tools to automate alerts in case of failures. However, alerts don't always reveal the root cause of problems. Additionally, the distributed nature of modern infrastructure creates challenges for effective monitoring.
DevOps can use fitting technologies to facilitate monitoring. You can keep an eye on all your architectures, apps, and environments from a single interface.
When an alert arises, you can quickly unearth the problem and take measures. You can also set up a range of custom metrics and access logs for easy investigation.
The DevOps team is accountable for the development and upkeep of applications. They possess vital insights into why and how things may go wrong. The team also runs tests and ensures applications perform as expected in the production environment.
As a result, they are better prepared to handle outages compared to the IT team. The DevOps team can quickly get to the bottom of the problem and fix the issue.
Improved Collaboration for Better Results
DevOps depends highly on collaboration. It is essentially a collective formed by the union of the development and operations team.
The principles of collaboration come in handy during failures and downtime. Additionally, DevOps tools come with features like chat to communicate with team members from the same platform. Teams can also use annotations on visualizations to alert or pass on information to others.
The whole team works together with better insights to resolve failures faster.
What's Fixed Stays Fixed
DevOps ensures that the same problem doesn't occur again to hamper your business. The developers and operations staff will work together to eradicate the issue once and for all.
Moreover, post-incident reviews conducted by DevOps uncover the best ways to deal with failures. You can easily find out what worked and what didn't and create a set of best practices for future failures.
Designed for Failures
The DevOps teams explore all angles on which an app or software can fail. They develop keeping the production environment in mind. DevOps prepares the app in a way that it can get back online in case something goes wrong.
Any app developed by DevOps should be easier to bring back to life after an outage. You also need less time to recover as the app is designed to tackle failures.
DevOps Can Reduce Failures and Outages
DevOps itself can reduce the number of failures or outages. Work with NeuSwyft to set up a proactive monitoring system encompassing all your infrastructure and apps. We can also help you recover faster and enjoy the highest uptime. Get in touch with us to learn more.